Accredited Centers share a common goal of improving public care and maximizing the efficiency of 911 systems. The National Academies of Emergency Dispatch, through its College of Fellows, has established a high standard of excellence for emergency dispatch, providing the tools to achieve this high standard at both the dispatcher level through Certification, and at the communication center level through the Accreditation Program. Your center can join a growing number of Accredited Centers of Excellence across the U.S. and in other countries who provide superior, up-to-date public care and efficient resource utilization to achieve maximum results in emergency situations.
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Accreditation requirements are presented as a guide for emergency dispatch centers and public safety agencies to become officially recognized as an Accredited Center of Excellence (ACE) by the National/International Academies of Emergency Dispatch.
To apply, an agency submits the appropriate ACE Application form along with a detailed, self-study document based on the Academy's Twenty Points. The Academy's Accreditation Board will review the application and document, then arrange an onsite evaluation visit by an Academy representative.
The Academy has organized a College of Fellows, including dozens of industry experts and field responders, responsible for assessment and improvement of a unified emergency dispatch technology known as the Emergency Priority Dispatch System™. This system, including training curriculum, management and quality improvement processes, and dispatch protocols has been officially recognized by the Academy as safe, efficient, and effective, and as its standard for emergency dispatch.
The Academy has also established minimum standards for national dispatcher certification as well as standards for dispatch center accreditation.
You are also welcome to enroll in the Accreditation Maintenance Program which will reduce the total reaccredition fee once it is time to have your center reaccredited with the Academy. For inquires please contact an Academy representative.
Please feel free to call for information or answers to questions you may have about Academy standards, dispatcher certification, or center accreditation.