Certification: Communication Center Managers Course

Communication Center Manager (CCM) Course

Two weeks that will change your life.

  • Online Session Begins: August 24, 2015
  • Onsite week 1: September 20-25, 2015
  • Onsite week 2: November 8-13, 2015

Click here  to download the registration form (Adobe Reader required). Or register online by clicking the Register Now button.

Both online and onsite sessions required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly suggested but not required.)


CCM Course  ($2,310 - Early) ($2,510 - Regular)
ACE Accredited Organization* ($2,195 - Early) ($2,385 - Regular)

*ACE registrants receive a 5% discount off of the cost of the course – subject to verification.
Enter discount code ACE2015 on the payment page.

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The Communication Center Manager (CCM) Course is a one-of-a-kind program that presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center. CCM is structured as an accelerated program designed to deliver minimum time investment with maximum results. Our small class sizes allow motivated individuals to coming together for two dynamic and separate weeks of education and training. A tight-knit group of up to 40 students progresses through the program together, interacting and working on projects as members of a team. Just as important in the process is building a lifelong network of peers and colleagues.

CCM provides a comprehensive foundation of management/leadership theory, practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.

The faculty includes experts in the art and science of management/leadership as well as guest speakers from the IAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, PhD, Rick Keller, Guillermo Fuentes, David E. Nelson, D.Min, and Carlynn Page. Guest faculty members are selected based on current events and the needs of each class.

A graduation ceremony is conducted for each class at the IAED’s Annual Navigator Conference, held each Spring. (Graduates who can attend will also receive free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.

“The CCM course gave me the opportunity to be with like-minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communications center and want to stretch yourself personally and intellectually, this course is for you.”
–Tom Somers, Los Angeles Fire Department, CCM Graduate.

Registration/Hotel Information

 CCM is held once a year and includes a fall session along with a distance education project. Classes are held at the newly remodeled 816 Hotel, 801 Westport Road, Kansas City, Missouri, a central location that has proven to be convenient and cost-effective for organizations which have sent students from across the U.S. and around the globe. The special CCM room rate is $104 per night. Reservations can be made by calling the hotel directly at (816) 931-1000. Use group code “CCM” to receive the discounted rate. Room block expires August 22, 2015. Discounted rate cannot be guaranteed after this date.


Program tuition is $2,310. A late fee of $200 will be charged for registrations after July 13, 2015 (ACE registrants will receive a 5% discount off of the cost of the course – subject to verification). Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey and complimentary Navigator passport (valued at $450). Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested (not required) for the course. To ensure individual attention, the CCM Program is limited to 40 participants. For additional information contact Sharon Conroy, Fitch & Associates at (816) 431-2600 or sconroy@fitchassoc.com. Program reaches capacity quickly; secure your place today!

Cancellation Policy

Cancellations received prior to July 13, 2015 are subject to a $250 service charge. Cancellations received thereafter and “no shows” are subject to the full conference registration fee. The registration fee may be applied one-time to the next scheduled CCM program and a $250 fee applies; otherwise, the full registration fee is forfeited. Cancellations must be in writing to: Fitch & Associates by fax (816.431.2653) or by email (sconroy@fitchassoc.com).

More information is available by calling Carlynn Page at 1-800-960-6236 or 801-359-6916 (intl) or visiting Fitch & Associates website