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Certification: Communication Center Managers Course

Communication Center Manager (CCM) Course

"The CCM course gave me the opportunity to be with like-minded, motivated individuals and have a curriculum that would challenge me to think 'out of the box.' I've made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. Bottom line: If you want to make a big difference in your communication center and stretch yourself personally and intellectually, this course is for you." - Tom Somers, Los Angeles City Fire Department

“The CCM course is much more than a constructive learning experience for communications center professionals…it is a reaffirmation of the value of the individual as a whole and the priceless gift of an entire new network of colleagues who have now become part of my extended family.” - Sherri Stigler, Waukesha County Communications, Waukesha, Wis.

Dates for the 2014 Course

  • Online Begins: September 22, 2014
  • Onsite week 1: October 19–24, 2014
  • Onsite week 2: December 7-12, 2014

Register Now

Location: The Q Hotel & Spa, 560 Westport Rd, Kansas City, MO 64111

Hotel phone: (816) 931-0001

Classes are held at the newly remodeled 816 Hotel, 801 Westport Road, Kansas City, Missouri, a central location that has proven to be convenient and cost-effective for organizations which have sent students from across the U.S. and around the globe. The special CCM room rate is $104 per night. Reservations can be made by calling the hotel directly at (816) 931-1000. Use group code “CCM” to receive the discounted rate. Room block expires September 18, 2014. Discounted rate cannot be guaranteed after this date.

CCM Course $2,310 (Early) $2,510 (Regular)
ACE Accredited Organization*  $2,195 (Early) $2,385 (Regular)

More information is available by calling Carlynn Page at 1-800-960-6236 or 801-359-6916 (intl) or visiting Fitch & Associates website