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Press Release

July 30, 2014

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—May 12, 2014—The International Academy of Emergency Dispatch™ (IAED™) is pleased to announce the release of version 4.2 police protocols.

The new Police Priority Dispatch System™ (PPDS®) version 4.2 protocols are designed to improve the speed and accuracy of the caller interrogation process. This update provides revisions that represent a continued desire to uphold and exceed a standard of excellence.

Proposals for Change (PFC) submitted by current users for the PPDS figure heavily into the recent update. PFCs are considered carefully and reviewed by the Police Council of Standards. Combining PFCs with current research and field expertise, the Council of Standards, on behalf of the College of Fellows, determines the proposals accepted and how they should be implemented.

Protocol change highlights include:

The suspect’s descriptive essentials template has been rearranged to more accurately collect information most commonly known to callers.

A major update of Protocol 131: Traffic/Transportation Incident (Crash) reduces the number of Key Questions by categorizing incidents into either Low Mechanism or High Mechanism and tailoring the interrogation to match either situation.

Changes to Protocol 105: Animal and Protocol 113: Disturbance/Nuisance also reflect the goal of eliminating unnecessary caller interrogation based on the sub-chief complaint chosen, and providing a more sensible Key Question pathway.

A Key Question to Protocol 135: Weapons/Firearms, “Have shots been fired?,” has been revised with two new sub-questions designed to gather more information if the caller has heard shots but didn’t see who fired them.

ProQA® Paramount software is the exclusive operational system for PPDS v4.2.

These changes help decrease calltaking times, increase accuracy and efficiency, and enhance the user experience. For more information about ProQA Paramount or PPDS v4.2, go to http://www.prioritydispatch.net or email epd.standards@emergencydispatch.org

September 24, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 363-9127 ext. 116
kris.berg@emergencydispatch.org

The International Academies of Emergency Dispatch® (IAED™) announces the release of a new version of the Fire Protocol Dispatch System (FPDS®).

Version 6 gives emergency fire dispatchers (EFDs) the ability to provide lifesaving Pre-Arrival Instructions (PAIs) and Post-Dispatch Instructions (PDIs) covering 26 Chief Complaints, an increase of three protocols since the release of FPDS v.5 in 2009. The new version 6 operates on the Paramount ProQA platform, incorporating all the same options available to MPDS and PPDS users, plus special features dedicated to fire response.

“This is the complete package, a benchmark for fire agencies measuring outcomes and planning improvements to their communication centers,” said Gary Galasso, Deputy Chief for the San Jose Fire Dept., retired, and chair of the IAED Fire Council of Standards. “The release represents proposals from a broad spectrum of users and current standards in fire response and delivery ratings.”

New Chief Complaints highlight Motor Vehicle Collision, Suspicious Package (Letter, Item), and Bomb Threat. The Water Rescue Post-Dispatch Instruction was expanded to include flooding that results in structural collapse or passengers in vehicles trapped by rising water. Other improvements include PDIs for caller in danger – not trapped during Entry Questions, Determinant Suffixes to delineate response and safety in fuel spills, and PDIs for chemical suicide in Protocol 61:HAZMAT.

FPDS v. 6 was developed by the IAED with the field fire expertise of FPDS users; and it reflects current and evolving fire science and standards. The Insurance Standards Organization (ISO), which administers the Public Protection Classification (PPC) program for rating community fire suppression delivery systems, gave the IAED a boost with the addition of points for use of fire dispatch protocols, and requiring both dispatch certification and continuing dispatch education.

“The ISO update, released earlier this year, is a major confirmation of what we’ve been advocating all along in all our protocol systems,” said Jeff Clawson, MD, creator of the fire, law enforcement, and medical protocol dispatch systems used in more than 3,000 communication centers worldwide. “Any protocol system is only as good as the people trained and certified to use it in the way it was planned.”

Since FPDS version 1.0 was released in July 2002, more than 400 agencies have incorporated the protocols into their current standard of dispatch care and practice. The International Academies of Emergency Dispatch® (IAED) is responsible for updating and maintaining the separate protocol dispatch systems for fire, law enforcement, and medical services.

For more information, go to the IAED Web site at www.emergencydispatch.org/

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

NAVIGATOR draws record number to conference in Salt Lake City

The 2013 U.S. NAVIGATOR lived up to its billing as both a gathering and a place “Different by Nature,” attracting attendees from 13 countries to Salt Lake City where the seeds of the International Academies of Emergency Dispatch® (IAED™) first rooted.

April 17–19 were three days of natural habitat for a record 1,329 attendees who had traveled from as far away “as the land down under the land down under”—Tasmania—to the most diverse selection of workshops, continuing education, and the widest array of emergency services vendors.

Conference-goers also got a taste of Utah’s famous outdoors indoors during “The Big Adventure” get-together the first night that featured requisites for any decent campsite—barbecue fare, live music, tents, lanterns, and a campfire. 

Conference-goers said they felt an unusually strong sense of community this year. Some said they felt recharged and uplifted. A group from Long Island, N.Y., said the conference had been as inspirational as the purple mountain majesties of the Wasatch Front that lie directly to the east of downtown.

The largest number ever of NAVIGATOR attendees selected from pre-conference classes including the new and timely Active Assailant Workshop and fifteen tracks offered during NAVIGATOR, which included the arcane and always lively (read “sometimes heated”) exchange of ideas at the Q Forum Live workshop.

Inspiration and personal achievement in the workplace and at home were primary themes of the opening and closing ceremonies’ keynoters. Jim Shea, Jr., a 2002 Winter Olympics Gold Medalist in Men’s Skeleton—that’s the event where you slide down a mile-long bobsled run at 80 mph facedown on a sled the size of a cafeteria tray—kicked off the conference during the Opening Session.

Shea, who called skeleton “the moonshine of thrills,” said he achieved gold because he was never satisfied with good enough. “It’s that commitment that helped elevate me. Every time I went down the track I was never satisfied."

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

NAVIGATOR honors emergency dispatch experts and leaders

The closing session of NAVIGATOR has evolved into a celebration of emergency dispatch experts and leaders.

At NAVIGATOR 2013, held April 17-19 in Salt Lake City, Brett Patterson received the Dr. Jeff Clawson Leadership Award and the Communications Center Manager (CCM) course graduates walked onto the stage to accept their certificates.

“I am not normally at a loss for words,” said Patterson, the IAED™ Academics & Standards associate and Medical Council of Standards chair. “But it is an incredible honor to be recognized by peers and a very dear friend.”

Patterson was a paramedic transferring into emergency communications when introduced to the Medical Protocol nearly 20 years ago. Patterson was fascinated by the concept of protocol, the rigorous standards, precision, and academic-based corroboration. He gravitated to research, focusing on response configuration and, later, the crafting of the most precise language possible for a protocol system since adopted in 43 countries.

Patterson donated the award’s $500 honorarium to Lap of Love, a network of 50 veterinarians across 16 states established three years ago by one vet in Tampa, Fla., to help in the compassionate care of geriatric pets and end of life decisions.

Gary Bell, operations manager, Dane County (Wis.) Public Safety Communications, represented the 2012 CCM class as recipient of the CCM Leadership Award named in honor of David M. Connolly, Sr., a CCM graduate and supervisor for the Brookline (Mass.) Public Safety Department when he died unexpectedly in October 2011.

Bell said he was honored to represent the class.

“Trust, relationships, and appreciation are the words that immediately come to mind,” he said. “These experiences [shared at CCM] created strong bonds and allowed each one of us to grow personally.”

The International Academies of Emergency Dispatch® (IAED) and Fitch & Associates jointly sponsor CCM.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

Dispatcher of the Year gives added meaning to working under stress

EMD John Clark “JC” Ferguson received the Dispatcher of the Year Award at NAVIGATOR 2013 for the reasons listed on the International Academies of Emergency Dispatch’s® (IAED™) nomination form: compliance to protocol, teamwork, initiative to further professionalism and education, and the ability to work well under stress.

There’s also that one requirement posted further down in the selection criteria: a supporting audio file involving a difficult caller, extraordinary circumstance, or positive outcome. As anyone listening to the audio file of Ferguson can say, whoever nominated him certainly knew a remarkable call when he or she heard one. It was stress under fire.

The Austin-Travis County EMS communications center EMD assisted a distraught caller explaining that her spouse had just shot himself while locked in the bedroom closet. Ferguson convinces the woman to open the closet to help the victim and, also, provides Pre-Arrival Instructions (PAI) to control bleeding when the first police officer arrives on scene. Since the victim is breathing, CPR is not administered although the officer follows instructions for opening the man’s airway.

The exceptional care he provides is the hallmark of the call—and his job performance, in general—said IAED Associate Director Carlynn Page, who presented the Dispatcher of the Year Award during the Opening Session on Wednesday, April 17.

“His significant actions to get help for the victim exemplifies the mission of the Academy,” she said.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

 

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

Curriculum experts granted Emeritus honors

Jeff Clawson, M.D., presented International Academies of Emergency Dispatch® (IAED™) curriculum experts Vicki Maguire and Susi Marsan the Academy’s Emeritus Award during the NAVIGATOR conference held April 17-19 in Salt Lake City.

Emeritus certification status was created to recognize those who have contributed to the success, growth, and visibility of the IAED through committee work, programming, outreach, and governance over their careers. This recognizes those dedicated experts who work behind the scenes for IAED, as well as those who have been honored by selection to the College of Fellows or the Academy’s Curriculum and Standards Boards and Councils.

Dr. Clawson, who invented the dispatch protocol system nearly 35 years ago, praised Maguire and Marsan for their contributions.

“They both have been heavily involved in protocols and curriculum and instrumental in leading our various boards,” he said. “They are honored members who have given of their time to advance the goals of the Academy.”

Maguire and Marsan serve on the College of Fellows. Maguire is the Medical Board of Curriculum chair and Marsan is the ETC Board of Curriculum chair. They’ve held numerous other positions during their 25+ years of volunteering their expertise.

Maguire and Marsan said the honor was theirs.

“Protocol has a major impact on people’s lives,” Marsan said. “We share total confidence in the Academy, where it has been, and where it will go from here. It’s at the core of our beliefs.”

In their professional roles, Maguire is the director of communications for American Medical Response (AMR) in Grand Rapids, Mich., and Marsan is training coordinator at Grady Hospital EMS System in Atlanta, Ga.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

February 19, 2013

IAED logo

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

The International Academies of Emergency Dispatch® (IAED™) co-founder Jeff Clawson, M.D., was recently presented awards from two national organizations in recognition of his contributions to Emergency Medical Services (EMS).

Dr. Clawson said he felt very honored by the awards.

“There’s no greater tribute than the respect of your peers for work that has been both personal and rewarding,” he said. “It says we believe in what you do. Your contributions have helped people in need.”

The Dr. Ronald D. Stewart Award from the National Association of EMS Physicians (NAEMSP®) honors an individual or a group making a lasting, major contribution to the EMS community nationally.

IAED Academy Standards Associate Brett Patterson nominated Dr. Clawson based on his tenacity and dedication to EMS through the development of the 9-1-1 Medical Dispatch Protocols now used in 2,861 emergency dispatch centers in 43 countries, including the United States, Canada, United Kingdom, Australia, Austria, Germany, and Brazil.

“The EMD is the principle link between the public caller requesting emergency medical assistance and provides a fundamental role in the first responder, ambulance and paramedic delivery system,” Patterson said. “Dr. Clawson’s dedication to their continued development, especially the initial training and certification of professionals, represents a major contribution to EMS and has saved countless lives.”

Dr. Clawson was also presented the J. Walter Schaefer Memorial Award of Excellence from the American Ambulance Association (AAA). He is only the second individual in the award’s history who does not direct an ambulance service to be so honored. The award recognizes excellence in leadership and dedication to the betterment of EMS nationwide.

The AAA resolution accompanying the award praised Dr. Clawson for having “revolutionized the way that EMS calls are processed and created and the first evidence-based system related to the field of EMS (dispatch protocols).” He is also noted for working “tirelessly to promote high standards in training, education, and a universal emergency protocol, making a difference to countless citizens and emergency responders alike.”

Past AAA President J. Walter Schaefer (1979-1981) founded the first air ambulance service in the U.S. in 1947.

The IAED is an international organization headquartered in Salt Lake City created in 1988 as a standard-setting organization for the field of emergency medical dispatch. IAED has occupies two roles: one as a membership-driven association for the professional recognition of dispatchers and, the other, as an Academy that develops and maintains fire, police, and medical dispatch protocols and curriculum for member use in response to emergency calls for help.

December 28, 2012

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

The International Academies of Emergency Dispatch® (IAED™) announces the release of a new Police Protocol in immediate response to recent events involving firearms and other weapons used against multiple victims.

Police Protocol 136: Active Assailant (Shooter) of the Police Priority Dispatch System™ (PPDS®) addresses random attacks initiated by active and often unknown assailants at places offering unrestricted access to potentially large numbers of victims, such as movie theaters, shopping malls, and school campuses.

Jeff Clawson, M.D., IAED co-founder, made the announcement in response to recent active assailant incidents and the mitigating factors of protocol when applied during these types of events.

 “We’re able to provide a potentially lifesaving protocol so soon after these unspeakable tragedies because of the research and work we had already done in situations involving active assailants,” he said. “As always, our goal concerns the better protection and safety of emergency responders and citizens everywhere.”

This protocol can be used by all communication centers, whether or not they are licensed PPDS, FPDS, or MPDS users, although the information contained within the protocol cannot be incorporated into any 3rd party products or CADs, modified in any way, or re-distributed for any other uses. 

 Protocol 136 was developed by the IAED with the assistance of the National Tactical Officers Association and in association with PPDS users from California, Colorado, New York, Maryland, Florida, North Carolina, Washington DC, Canada, and the United Kingdom.

The protocol reflects current and evolving tactical philosophy of rapid deployment following reports and verification of an active assailant in the act of using a deadly weapon to seriously injure and kill victims at random. It gives EDs the ability to provide lifesaving Pre-Arrival Instructions (PAIs) to callers and through specific caller interrogation give all responders—law enforcement, fire, and medical—vital information about what they might expect on scene.

“The rapidly changing situation can quickly overwhelm the capacity of emergency services,” according to Chris Knight, IAED Director of International Police System and Standards. “This places 9-1-1 in a critical role with the ability to help influence a more positive outcome.”

Specialized Key Questions assesses on scene risk: What type of weapons are involved; Do the suspects appear to be wearing bullet proof vest(s)/body armor; Did you see the suspects carrying anything; Did you hears the suspects say anything; When was the last time you heard shots fired.

PAIs appearing within the Key Questions of Protocol 136 prepare the caller for possible escape or defense, or move them to a confined space with the ED describing ways to further safeguard the space from the shooter’s continued assault.

“The instructions can prevent a panicked caller from making the situation worse,” Knight said. “If the caller cannot leave the scene safely, the ED can provide options. Callers can take cover in a room with a locked door, for example, or in extreme cases, be prepared to fight for their lives.”

For more information, go to the IAED Web site at www.emergencydispatch.org/ and click on the “LEARN MORE” link inside the box at the top of the page highlighting the Protocol 136 Update. Complete instructions are available on the page dedicated to Protocol 136 and the IAED response.

August 17, 2012

The National Academies of Emergency Dispatch® (NAED™) is pleased to announce the release of its newest version of the Medical Priority Dispatch System™ (MPDS®) featuring the new fast-track pathway to Pre-Arrival Instructions (PAIs) and a modified CPR sequence to complement recommendations of the American Heart Association (AHA) for emergency cardiovascular care.

MPDS v12.2 bypasses the questions and instructions on Protocol 9 for patients with suspected medical arrest, directing the EMD to proceed with CPR immediately from Case Entry. This direct link was created in an effort to meet AHA recommendations to reduce the time from discovery of cardiac arrest to “hands on chest.”

Brett Patterson, NAED Academics and Standards Associate, said the fast-track pathway in tandem with the modified CPR PAIs greatly enhances the patient’s chance of survival.

“Research has shown that delays should be minimized throughout the entire resuscitation,” he said. “The emphasis is to follow the directions of the EMD and get the compressions started almost immediately after the discovery of medical arrest and the call is made to 9-1-1. The update is imperative for Protocol.”

A new PAI pathway created for Unconscious Choking patients directs the caller to give compressions first in an effort to dislodge the obstructions before attempting ventilations. This is a change from the previous version where “Unconscious Choking” patients were part of the Ventilations first pathway.

Other enhancements to MPDS v12.2 include:

  • The new ECHO-level determinant and Case Entry PDI for a person on fire improves response time and care for this time-critical emergency.
  • Modified wording of the Agonal Breathing Detector allows for better caller understanding; mandatory links have been added to improve agonal breathing detection.
  • The suffix “W = Fireworks” added to Protocol 7 allows for a more specific code and response for complaints involving recreational fireworks.
  • Rules and Axioms and a new CEI added to Protocol 9 address cardiac emergencies other than arrest including circulatory assist devices and wearable external defibrillators.
  • Modifications to Protocol 12 better detect hypoxic and atypical seizures through Key Questioning and patient monitoring.
  • Modifications to Protocol 28 and the Stroke Diagnostic Tool better address Transient Ischemic Attack (TIA) and facilitate early stroke center notification.
  • Instructions for breastfeeding and manual nipple stimulation added to Protocol F help control post-partum bleeding and cramping.

Version 12.2 is available in both ProQA Paramount and ProQA 3.4. MPDS v.13 will only be available in ProQA Paramount.

 The NAED is a non-profit standard setting organization promoting safe and effective emergency dispatch services worldwide. For more information, visit the Web site at http://www.emergencydispatch.org.

 

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

 

 

August 17, 2012

The National Academies of Emergency Dispatch® (NAED™) is pleased to announce the release of version 4.1 police protocols.

The new Police Priority Dispatch System™ (PPDS™) version 4.1 protocols are designed to improve the speed and accuracy of the caller interrogation process. This update provides revisions that represent a continued desire to uphold and exceed a standard of excellence.

Proposals for Change (PFC) submitted by current users of the PPDS figure heavily into the recent update. PFCs are considered carefully and reviewed by the Police Council of Standards.  Combining the PFCs with current research and field expertise, the Council of Standards, on behalf of the College of Fellows, determines the proposals accepted and how they should be implemented. 

Protocol change highlights include:

  • The gathering of Description Essentials for suspect(s) and vehicle(s) have been re-sequenced and now appear directly after the send point to provide critical information to responders faster. Description Essentials for the Person, Boat, (Vessel) and Suspicious Package have been improved to collect more accurate information.
  • A consolidated caller/scene safety sequence was designed to speed up call processing. 
  • New Key Questions, Critical EPD Information and Additional Information sections have been added for handling possible child abductions/sexual exploitation incidents based on the recommendations from the National Center for Missing and Exploited Children (NCMEC).
  • A clarifying question in Case Entry was designed to alleviate confusion regarding the COLD CALL pathway. This question helps call takers identify if a suspect or person is in the area when the caller doesn’t know.
  • New ECHO determinants with corresponding PAIs have been added to the Case Entry Protocol to create a send point for situations that warrant an immediate response including “CALLER IN IMMINENT DANGER”, “Vehicle in Rising Floodwater, and “Accelerator Stuck & Can’t Stop Vehicle”.
  • New definitions have been added including RECKLESS ACTIVITY, DANGEROUS Animal, DISTRACTION BURGLARY, and OBVIOUS DEATH.
  • The definitions of Determinant Descriptors such as STALKING, ASSAULT, MISCHIEF, and NUISANCE—among others—have been improved for EPD clarity in selecting the appropriate Determinant Code.
  • Specific Pre-Question Qualifiers (PQQs) and Pre-Instruction Qualifiers (PIQs) have been added or improved to ensure that interrogation and instruction takes place only when applicable or in the best interest of the caller. 

ProQA Paramount software is the exclusive operational system for PPDS V4.1.

These changes help decrease calltaking times, increase accuracy and efficiency, and enhance the user experience. For more information about ProQA Paramount or PPDS v4.1, go to www.prioritydispatch.net or email epd.standards@emergencydispatch.org.

 

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org