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Press Release

January 27, 2015

DispatchersSource: Statesman

In almost 23 years that Lakeway police dispatcher Jennifer Menoskey has manned the phones, she’s learned to be a flexible listener. One minute, a parent calls 9-1-1 to demand the police drive their children to school, and the next Menoskey is fielding calls about a car wreck, a burglary or a suicide.

“Anything can come to you through that phone,” Menoskey said. “It can be as simple as there’s a dead animal on the road to there’s a four-car pileup on 620 with people not being able to get out of their vehicles. It could be a slow day, or (there’s) a pursuit, you just never know. It’s part of the intrigue of the job.”

Menoskey worked for the Austin Police Department for most of her career and retired before the Lakeway Police Department called her up to be the supervisor in their dispatch center. Chief Todd Radford said Menoskey is a “gem” to have on hand, and Menoskey said she likes that the pace is a little more relaxed, although the job is essentially the same.

A couple changes are coming to the Lakeway dispatch center, however. Radford is considering changing the scheduling for the dispatchers from eight-hour shifts to 12-hour shifts starting in February, and he’s “feeling pretty good” about the potential change. He said the change will better enable dispatch to always have at least two call-takers on duty.

“([Dispatch is] unique in the fact that it’s a 24/7, 365 operation,” Radford said. “We don’t know when catastrophe will happen. You can’t plan for that. A single dispatcher has to answer 9-1-1, administrative calls, has to manage the other agency we respond to which is Bee Cave, has to monitor the fire and EMS channel and anybody at the window … two people in the room is a good rule of thumb.”

January 21, 2015

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—The International Academies of Emergency Dispatch® (IAED) has released an updated version of its Fire Priority Dispatch System (FPDS®).

Version 6.1 includes a critical component that can have a significant impact on future use of the FPDS. The key element of FPDS v6.1 is the addition of new ECHO-level determinants on Case Entry for REPORTED BUILDING/STRUCTURE FIRE. These additions will allow agencies to send an earlier response for all structure fire incidents with a spontaneous report of smoke or flames while also allowing for differentiated responses and resource allocation for ECHO- and DELTA-level incidents.

The changes were one year in the making and based on Proposals for Change (PFCs) submitted by current users of the FPDS and reviewed by fire/rescue experts on the Academy’s Fire Council of Standards. Combining the PFCs with current research and field expertise, the Council of Standards, on behalf of the College of Fellows, determined the proposals accepted, and the specifics of how they should be implemented.

“Users of the protocol have asked for a way to respond sooner to critical structure fire incidents, and now the Academy has answered,” said Gary Galasso, Chair of the Academy’s Fire Council of Standards.

“The Academy has been working with national and international fire standards with the release of FPDS v6.1 to reduce civilian and firefighter injuries and fatalities due to structure fires,” said Jay Dornseif, a Fire Program Administrator with Priority Dispatch Corp. (PDC)—the distributor of the Academy’s protocol products.

It is critical that Emergency Fire Dispatchers (EFDs) learn how to correctly use these new ECHO determinants. FPDS users are encouraged to review the v6.1 update guide and work within their agencies to ensure that this new version of the protocol is used safely and effectively. In doing so, FPDS v6.1 can assist the fire service in reducing fire fatalities and injuries to the public.

For more information about FPDS v6.1, visit www.emergencydispatch.org or email efdstandards@emergencydispatch.org.

About the IAED

Founded in 1988, the IAED is the foremost standard-setting and certification organization for emergency communications with more than 57,000 members in 45 countries. More than 3,650 communication centers take advantage of IAED’s protocols and training—translated into 21 languages/dialects—for medical, fire, police, and nurse triage dispatching. Of those, nearly 200 have become Accredited Centers of Excellence (ACE).

October 29, 2014

NOTE: The following update is from Jeff Clawson, M.D., creator of IAED’s protocols and the Academy’s co-founder.

SALT LAKE CITY— The International Academies of Emergency Dispatch’s® (IAED™) CBNR Fast Track Committee first began issuing updates on the dispatch aspects of Ebola in early August and, on Friday, Oct. 10, published its Ebola-specific Emerging Infectious Disease Surveillance (EIDS) Tool for anyone in the world to use.

With more recent spread of Ebola Virus Disease (EVD) outside of West Africa and now unpredictably appearing in new places, the specifics of when to use the extent of questioning within this Tool must remain user-defined (medical director-controlled where possible). Where a secondary surveillance software is used like FirstWatch, there is obviously a desire to collect more information to aid in its predictability features.

Per the Academy, there is no specific “required” order or specific number of these questions to ask. Geographically, areas of recent travel concern can change daily. In the upcoming version of the Tool, the CBRN Committee has approved adding several “Medical Director-approved” question spaces and “Medical Director-approved instruction spaces for local agency use. The CBRN Committee will continue to monitor the CDC, WHO, and other leading groups for new recommendations regarding this fluid situation and act rapidly to put them into Dispatch Life Support-appropriate language and protocol.

It is recommended that your agency check the IAED’s website daily for any new updates or dispatch-related advice until the public health is again stable and assured. We anticipate updates to the EIDS Tool to be posted within the next several days at: www.emergencydispatch.org

October 16, 2014

Contact: Kris Berg
800-960-6236, Ext. 116
kris.berg@emergencydispatch.org
www.emergencydispatch.org

FOR IMMEDIATE RELEASE

AMSTERDAM— The International Academies of Emergency Dispatch® (IAED™) is pleased to announce that its secondary triage research was selected as the recipient of the 2014 Sophus Falck Scientific Abstract Award as the best pre-hospital care abstract at the prestigious European Society for Emergency Medicine’s (EuSEM) 8th European Congress on Sept. 29 in Amsterdam, Netherlands. A grant prize of 5,000 Euros ($6,300) accompanies the award sponsored by the Sophus Falck Foundation.

The research project’s authors are Tracey Barron, IAED Research & Studies Officer and Chair of the Council of Research and Clinical Focus Group; Dr. Conrad Fivaz, Emergency Response Operations Director with Priority Dispatch Corp.™ (PDC™) and Chair of the Emergency Communication Nurse System™ (ECNS™) Council of Standards; and Jerry Overton, Chair of IAED’s Board of Accreditation.

The study, entitled, “Using EMS Telephone Triage Data to Assess the Amount of Ambulance Resources Saved through Telephone Triage,” found that from more than 2.6 million emergency 9-9-9 calls in the U.K. that received a phone or face-to-face response between April 2011–April 2012, nearly 90,000 were resolved through “hear and treat” secondary triage response, similar to the Academy’s ECNS. More tellingly, the study found that those secondary triage responses resulted in deployment savings of 22.5 million British pounds (or nearly $29 million) and saved the British ambulance services 134,935 total unit hours.

“The results were spectacular and that’s why we feel they picked us for the award,” Fivaz said. “I think it’s a testimony to the Academy’s commitment to research. It shows that it is being recognized on an international stage.”

Overton, who attended the Amsterdam awards presentation at which Barron presented and accepted the accolade on behalf of her colleagues and the IAED, echoed Fivaz’s sentiments.

“It is superb to have the Academy prominent in the evidence-based community,” Overton said.

“This piece of research is the perfect springboard for more studies into the important field of ‘hear and treat’ telephone triage,” Barron said.

Fivaz said the prize grant will help fund further IAED research.

“This award demonstrates the commitment of the Academy to the science of emergency dispatch,” said Dr. Jeff Clawson creator of the protocols and co-founder of the IAED. “It makes me believe that the initial, very distant dream, only imagined in 1987, of having the ‘Bell Labs’ of dispatch, has really been accomplished and continues to make the future a reality through the Academies’ ever expanding efforts. I couldn’t be prouder!”

Founded in 1988, the IAED is the foremost standard setting and certification organization for emergency communications with more than 54,000 members in 43 countries. More than 3,650 communication centers take advantage of IAED’s protocols and training—translated into 20 languages/dialects—for medical, fire, police, and nurse triage dispatching. Of those, more than 100 have become Accredited Centers of Excellence (ACE).

October 10, 2014

FOR IMMEDIATE RELEASE
Contact: Kris Berg  
800-960-6236, Ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—In light of current growing global concerns about public health risks related to the spread of the Ebola Virus Disease (EVD) from West Africa, with some patients entering the United States and other countries, the International Academies of Emergency Dispatch® (IAED™) has updated its Emerging Infectious Diseases Surveillance (EIDS) Tool for computerized emergency dispatch center software in 11, in-demand languages.

The Tool contains a list of possible signs, symptoms, and epidemiological risk factors—as defined by the Centers for Disease Control (CDC) and the World Health Organization (WHO)— including any recent patient travel and disease exposure information that might be observed or known about a given “patient of interest,” for emergency dispatch centers through a software interface of IAED protocols, including Priority Dispatch Corp’s™ (PDC™) ProQA® Paramount versions 5.0/5.1 and Legacy version 3.4.

The updated EIDS Tool alert is available now (emergencydispatch.org/academy-news/eids-tool) to emergency communication centers around the world in English for ProQA users in the U.S., Canada, the United Kingdom, Australia, and New Zealand. Beginning on Monday, Oct. 13, it will also be available in French, German, Italian, Spanish, Portuguese, Arabic, Dutch, Chinese, Lithuanian, and Malay.

“This list of possible signs and symptoms is extensive as ProQA is trying to capture information that might be useful for associated applications like FirstWatch™ (real-time data-trend surveillance software) to mine looking for emerging patient trends and patterns, or for notification of local health authorities and/or responder crews,” said Dr. Jeff Clawson, creator of the emergency dispatch protocols and IAED co-founder.

IAED recommendations regarding EVD for travelers received from West Africa is also current available in English to the U.S., Canada, the United Kingdom, Australia, and New Zealand at http://www.emergencydispatch.org/academy-news/ebola-alert.

Clawson said that an upcoming update to the EIDS Tool will include an "Infection Prevention Instruction," and that there will continue to be subsequent updates to the Tool as the public health risk to Ebola evolves.

In the interest of public health, the IAED has also approved the release of a manual protocol card that is being posted Oct. 9 as a PDF on its website for non-ProQA users as well as non-Medical Priority Dispatch System™ (MPDS®) users to utilize.

Founded in 1988, the IAED is the foremost standard setting and certification organization for emergency communications with more than 54,000 members in 43 countries. More than 3,650 communication centers take advantage of IAED’s protocols and training—translated into 20 languages/dialects—for medical, fire, police, and nurse triage dispatching. Of those, more than 100 have become Accredited Centers of Excellence (ACE).

PDC is the official publisher and distributor of IAED products, training, and development around the world. For 35 years, the company’s Medical Priority Dispatch System® (MPDS™) has applied research-proven protocol products and training to reduce a center’s costs and risks while extending better service to the public. Fire, police, and nurse triage protocol systems are also part of its scientifically based offerings. For more information, visit http://www.prioritydispatch.net.

October 10, 2014

FOR IMMEDIATE RELEASE
Contact: Kris Berg  
800-960-6236, Ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—The International Academies of Emergency Dispatch® (IAED™) is pleased to announce the creation of two new organizational entities to accompany its Board of Accreditation.           

The Emergency Dispatch Quality Improvement Specialist (ED-Q™) Council of Standards will be responsible for the ongoing refinement of the Emergency Dispatch Quality Assurance/Quality Improvement programs. Similarly, the ED-Q Board of Curriculum will develop instructional materials ensuring the Academy standards comply with positions published by other Academy standard-setting groups.

"The formation of both the Q Council and Q Curriculum Board will provide essential oversight for one of the most critical components of the Priority Dispatch® protocol systems, that of effective quality improvement." said Carlynn Page, IAED Associate Director.

The IAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprised of three allied Academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for 9-1-1 emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.

Brian Dale will chair the ED-Q Council of Standards while Deanna Mateo-Mih will serve as chair of the ED-Q Board of Curriculum. Dale has offered 15 years of dedicated service as chair of the IAED Board of Accreditation.

Jerry Overton has been selected to be the new Chair of the Board of Accreditation.

Dale has served with the Salt Lake City Fire Department in Salt Lake City, Utah, for more than 25 years and is currently deputy chief of its Administrative Services Bureau.

Mateo-Mih is a 27-year public safety veteran with several agencies, and has served as a dispatcher, EMS instructor, tri-discipline ED-Q master instructor, IAED regional consultant, and Priority Dispatch Corp.™ software instructor.

Overton has extensive EMS experience, including as executive director of the Richmond Ambulance Authority in Richmond, Va., and similar positions with the Metropolitan Ambulance Service Trust (MAST) and Kansas City EMS. 

July 30, 2014

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—May 12, 2014—The International Academy of Emergency Dispatch™ (IAED™) is pleased to announce the release of version 4.2 police protocols.

The new Police Priority Dispatch System™ (PPDS®) version 4.2 protocols are designed to improve the speed and accuracy of the caller interrogation process. This update provides revisions that represent a continued desire to uphold and exceed a standard of excellence.

Proposals for Change (PFC) submitted by current users for the PPDS figure heavily into the recent update. PFCs are considered carefully and reviewed by the Police Council of Standards. Combining PFCs with current research and field expertise, the Council of Standards, on behalf of the College of Fellows, determines the proposals accepted and how they should be implemented.

Protocol change highlights include:

The suspect’s descriptive essentials template has been rearranged to more accurately collect information most commonly known to callers.

A major update of Protocol 131: Traffic/Transportation Incident (Crash) reduces the number of Key Questions by categorizing incidents into either Low Mechanism or High Mechanism and tailoring the interrogation to match either situation.

Changes to Protocol 105: Animal and Protocol 113: Disturbance/Nuisance also reflect the goal of eliminating unnecessary caller interrogation based on the sub-chief complaint chosen, and providing a more sensible Key Question pathway.

A Key Question to Protocol 135: Weapons/Firearms, “Have shots been fired?,” has been revised with two new sub-questions designed to gather more information if the caller has heard shots but didn’t see who fired them.

ProQA® Paramount software is the exclusive operational system for PPDS v4.2.

These changes help decrease calltaking times, increase accuracy and efficiency, and enhance the user experience. For more information about ProQA Paramount or PPDS v4.2, go to http://www.prioritydispatch.net or email epd.standards@emergencydispatch.org

September 24, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 363-9127 ext. 116
kris.berg@emergencydispatch.org

The International Academies of Emergency Dispatch® (IAED™) announces the release of a new version of the Fire Protocol Dispatch System (FPDS®).

Version 6 gives emergency fire dispatchers (EFDs) the ability to provide lifesaving Pre-Arrival Instructions (PAIs) and Post-Dispatch Instructions (PDIs) covering 26 Chief Complaints, an increase of three protocols since the release of FPDS v.5 in 2009. The new version 6 operates on the Paramount ProQA platform, incorporating all the same options available to MPDS and PPDS users, plus special features dedicated to fire response.

“This is the complete package, a benchmark for fire agencies measuring outcomes and planning improvements to their communication centers,” said Gary Galasso, Deputy Chief for the San Jose Fire Dept., retired, and chair of the IAED Fire Council of Standards. “The release represents proposals from a broad spectrum of users and current standards in fire response and delivery ratings.”

New Chief Complaints highlight Motor Vehicle Collision, Suspicious Package (Letter, Item), and Bomb Threat. The Water Rescue Post-Dispatch Instruction was expanded to include flooding that results in structural collapse or passengers in vehicles trapped by rising water. Other improvements include PDIs for caller in danger – not trapped during Entry Questions, Determinant Suffixes to delineate response and safety in fuel spills, and PDIs for chemical suicide in Protocol 61:HAZMAT.

FPDS v. 6 was developed by the IAED with the field fire expertise of FPDS users; and it reflects current and evolving fire science and standards. The Insurance Standards Organization (ISO), which administers the Public Protection Classification (PPC) program for rating community fire suppression delivery systems, gave the IAED a boost with the addition of points for use of fire dispatch protocols, and requiring both dispatch certification and continuing dispatch education.

“The ISO update, released earlier this year, is a major confirmation of what we’ve been advocating all along in all our protocol systems,” said Jeff Clawson, MD, creator of the fire, law enforcement, and medical protocol dispatch systems used in more than 3,000 communication centers worldwide. “Any protocol system is only as good as the people trained and certified to use it in the way it was planned.”

Since FPDS version 1.0 was released in July 2002, more than 400 agencies have incorporated the protocols into their current standard of dispatch care and practice. The International Academies of Emergency Dispatch® (IAED) is responsible for updating and maintaining the separate protocol dispatch systems for fire, law enforcement, and medical services.

For more information, go to the IAED Web site at www.emergencydispatch.org/

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

NAVIGATOR draws record number to conference in Salt Lake City

The 2013 U.S. NAVIGATOR lived up to its billing as both a gathering and a place “Different by Nature,” attracting attendees from 13 countries to Salt Lake City where the seeds of the International Academies of Emergency Dispatch® (IAED™) first rooted.

April 17–19 were three days of natural habitat for a record 1,329 attendees who had traveled from as far away “as the land down under the land down under”—Tasmania—to the most diverse selection of workshops, continuing education, and the widest array of emergency services vendors.

Conference-goers also got a taste of Utah’s famous outdoors indoors during “The Big Adventure” get-together the first night that featured requisites for any decent campsite—barbecue fare, live music, tents, lanterns, and a campfire. 

Conference-goers said they felt an unusually strong sense of community this year. Some said they felt recharged and uplifted. A group from Long Island, N.Y., said the conference had been as inspirational as the purple mountain majesties of the Wasatch Front that lie directly to the east of downtown.

The largest number ever of NAVIGATOR attendees selected from pre-conference classes including the new and timely Active Assailant Workshop and fifteen tracks offered during NAVIGATOR, which included the arcane and always lively (read “sometimes heated”) exchange of ideas at the Q Forum Live workshop.

Inspiration and personal achievement in the workplace and at home were primary themes of the opening and closing ceremonies’ keynoters. Jim Shea, Jr., a 2002 Winter Olympics Gold Medalist in Men’s Skeleton—that’s the event where you slide down a mile-long bobsled run at 80 mph facedown on a sled the size of a cafeteria tray—kicked off the conference during the Opening Session.

Shea, who called skeleton “the moonshine of thrills,” said he achieved gold because he was never satisfied with good enough. “It’s that commitment that helped elevate me. Every time I went down the track I was never satisfied."

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

NAVIGATOR honors emergency dispatch experts and leaders

The closing session of NAVIGATOR has evolved into a celebration of emergency dispatch experts and leaders.

At NAVIGATOR 2013, held April 17-19 in Salt Lake City, Brett Patterson received the Dr. Jeff Clawson Leadership Award and the Communications Center Manager (CCM) course graduates walked onto the stage to accept their certificates.

“I am not normally at a loss for words,” said Patterson, the IAED™ Academics & Standards associate and Medical Council of Standards chair. “But it is an incredible honor to be recognized by peers and a very dear friend.”

Patterson was a paramedic transferring into emergency communications when introduced to the Medical Protocol nearly 20 years ago. Patterson was fascinated by the concept of protocol, the rigorous standards, precision, and academic-based corroboration. He gravitated to research, focusing on response configuration and, later, the crafting of the most precise language possible for a protocol system since adopted in 43 countries.

Patterson donated the award’s $500 honorarium to Lap of Love, a network of 50 veterinarians across 16 states established three years ago by one vet in Tampa, Fla., to help in the compassionate care of geriatric pets and end of life decisions.

Gary Bell, operations manager, Dane County (Wis.) Public Safety Communications, represented the 2012 CCM class as recipient of the CCM Leadership Award named in honor of David M. Connolly, Sr., a CCM graduate and supervisor for the Brookline (Mass.) Public Safety Department when he died unexpectedly in October 2011.

Bell said he was honored to represent the class.

“Trust, relationships, and appreciation are the words that immediately come to mind,” he said. “These experiences [shared at CCM] created strong bonds and allowed each one of us to grow personally.”

The International Academies of Emergency Dispatch® (IAED) and Fitch & Associates jointly sponsor CCM.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.