English

Press Release

October 16, 2014

Contact: Kris Berg
800-960-6236, Ext. 116
kris.berg@emergencydispatch.org
www.emergencydispatch.org

FOR IMMEDIATE RELEASE

AMSTERDAM— The International Academies of Emergency Dispatch® (IAED™) is pleased to announce that its secondary triage research was selected as the recipient of the 2014 Sophus Falck Scientific Abstract Award as the best pre-hospital care abstract at the prestigious European Society for Emergency Medicine’s (EuSEM) 8th European Congress on Sept. 29 in Amsterdam, Netherlands. A grant prize of 5,000 Euros ($6,300) accompanies the award sponsored by the Sophus Falck Foundation.

The research project’s authors are Tracey Barron, IAED Research & Studies Officer and Chair of the Council of Research and Clinical Focus Group; Dr. Conrad Fivaz, Emergency Response Operations Director with Priority Dispatch Corp.™ (PDC™) and Chair of the Emergency Communication Nurse System™ (ECNS™) Council of Standards; and Jerry Overton, Chair of IAED’s Board of Accreditation.

The study, entitled, “Using EMS Telephone Triage Data to Assess the Amount of Ambulance Resources Saved through Telephone Triage,” found that from more than 2.6 million emergency 9-9-9 calls in the U.K. that received a phone or face-to-face response between April 2011–April 2012, nearly 90,000 were resolved through “hear and treat” secondary triage response, similar to the Academy’s ECNS. More tellingly, the study found that those secondary triage responses resulted in deployment savings of 22.5 million British pounds (or nearly $29 million) and saved the British ambulance services 134,935 total unit hours.

“The results were spectacular and that’s why we feel they picked us for the award,” Fivaz said. “I think it’s a testimony to the Academy’s commitment to research. It shows that it is being recognized on an international stage.”

Overton, who attended the Amsterdam awards presentation at which Barron presented and accepted the accolade on behalf of her colleagues and the IAED, echoed Fivaz’s sentiments.

“It is superb to have the Academy prominent in the evidence-based community,” Overton said.

“This piece of research is the perfect springboard for more studies into the important field of ‘hear and treat’ telephone triage,” Barron said.

Fivaz said the prize grant will help fund further IAED research.

“This award demonstrates the commitment of the Academy to the science of emergency dispatch,” said Dr. Jeff Clawson creator of the protocols and co-founder of the IAED. “It makes me believe that the initial, very distant dream, only imagined in 1987, of having the ‘Bell Labs’ of dispatch, has really been accomplished and continues to make the future a reality through the Academies’ ever expanding efforts. I couldn’t be prouder!”

Founded in 1988, the IAED is the foremost standard setting and certification organization for emergency communications with more than 54,000 members in 43 countries. More than 3,650 communication centers take advantage of IAED’s protocols and training—translated into 20 languages/dialects—for medical, fire, police, and nurse triage dispatching. Of those, more than 100 have become Accredited Centers of Excellence (ACE).

October 10, 2014

FOR IMMEDIATE RELEASE
Contact: Kris Berg  
800-960-6236, Ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—In light of current growing global concerns about public health risks related to the spread of the Ebola Virus Disease (EVD) from West Africa, with some patients entering the United States and other countries, the International Academies of Emergency Dispatch® (IAED™) has updated its Emerging Infectious Diseases Surveillance (EIDS) Tool for computerized emergency dispatch center software in 11, in-demand languages.

The Tool contains a list of possible signs, symptoms, and epidemiological risk factors—as defined by the Centers for Disease Control (CDC) and the World Health Organization (WHO)— including any recent patient travel and disease exposure information that might be observed or known about a given “patient of interest,” for emergency dispatch centers through a software interface of IAED protocols, including Priority Dispatch Corp’s™ (PDC™) ProQA® Paramount versions 5.0/5.1 and Legacy version 3.4.

The updated EIDS Tool alert is available now (emergencydispatch.org/academy-news/eids-tool) to emergency communication centers around the world in English for ProQA users in the U.S., Canada, the United Kingdom, Australia, and New Zealand. Beginning on Monday, Oct. 13, it will also be available in French, German, Italian, Spanish, Portuguese, Arabic, Dutch, Chinese, Lithuanian, and Malay.

“This list of possible signs and symptoms is extensive as ProQA is trying to capture information that might be useful for associated applications like FirstWatch™ (real-time data-trend surveillance software) to mine looking for emerging patient trends and patterns, or for notification of local health authorities and/or responder crews,” said Dr. Jeff Clawson, creator of the emergency dispatch protocols and IAED co-founder.

IAED recommendations regarding EVD for travelers received from West Africa is also current available in English to the U.S., Canada, the United Kingdom, Australia, and New Zealand at http://www.emergencydispatch.org/academy-news/ebola-alert.

Clawson said that an upcoming update to the EIDS Tool will include an "Infection Prevention Instruction," and that there will continue to be subsequent updates to the Tool as the public health risk to Ebola evolves.

In the interest of public health, the IAED has also approved the release of a manual protocol card that is being posted Oct. 9 as a PDF on its website for non-ProQA users as well as non-Medical Priority Dispatch System™ (MPDS®) users to utilize.

Founded in 1988, the IAED is the foremost standard setting and certification organization for emergency communications with more than 54,000 members in 43 countries. More than 3,650 communication centers take advantage of IAED’s protocols and training—translated into 20 languages/dialects—for medical, fire, police, and nurse triage dispatching. Of those, more than 100 have become Accredited Centers of Excellence (ACE).

PDC is the official publisher and distributor of IAED products, training, and development around the world. For 35 years, the company’s Medical Priority Dispatch System® (MPDS™) has applied research-proven protocol products and training to reduce a center’s costs and risks while extending better service to the public. Fire, police, and nurse triage protocol systems are also part of its scientifically based offerings. For more information, visit http://www.prioritydispatch.net.

October 10, 2014

FOR IMMEDIATE RELEASE
Contact: Kris Berg  
800-960-6236, Ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—The International Academies of Emergency Dispatch® (IAED™) is pleased to announce the creation of two new organizational entities to accompany its Board of Accreditation.           

The Emergency Dispatch Quality Improvement Specialist (ED-Q™) Council of Standards will be responsible for the ongoing refinement of the Emergency Dispatch Quality Assurance/Quality Improvement programs. Similarly, the ED-Q Board of Curriculum will develop instructional materials ensuring the Academy standards comply with positions published by other Academy standard-setting groups.

"The formation of both the Q Council and Q Curriculum Board will provide essential oversight for one of the most critical components of the Priority Dispatch® protocol systems, that of effective quality improvement." said Carlynn Page, IAED Associate Director.

The IAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprised of three allied Academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for 9-1-1 emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.

Brian Dale will chair the ED-Q Council of Standards while Deanna Mateo-Mih will serve as chair of the ED-Q Board of Curriculum. Dale has offered 15 years of dedicated service as chair of the IAED Board of Accreditation.

Jerry Overton has been selected to be the new Chair of the Board of Accreditation.

Dale has served with the Salt Lake City Fire Department in Salt Lake City, Utah, for more than 25 years and is currently deputy chief of its Administrative Services Bureau.

Mateo-Mih is a 27-year public safety veteran with several agencies, and has served as a dispatcher, EMS instructor, tri-discipline ED-Q master instructor, IAED regional consultant, and Priority Dispatch Corp.™ software instructor.

Overton has extensive EMS experience, including as executive director of the Richmond Ambulance Authority in Richmond, Va., and similar positions with the Metropolitan Ambulance Service Trust (MAST) and Kansas City EMS. 

July 30, 2014

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

SALT LAKE CITY—May 12, 2014—The International Academy of Emergency Dispatch™ (IAED™) is pleased to announce the release of version 4.2 police protocols.

The new Police Priority Dispatch System™ (PPDS®) version 4.2 protocols are designed to improve the speed and accuracy of the caller interrogation process. This update provides revisions that represent a continued desire to uphold and exceed a standard of excellence.

Proposals for Change (PFC) submitted by current users for the PPDS figure heavily into the recent update. PFCs are considered carefully and reviewed by the Police Council of Standards. Combining PFCs with current research and field expertise, the Council of Standards, on behalf of the College of Fellows, determines the proposals accepted and how they should be implemented.

Protocol change highlights include:

The suspect’s descriptive essentials template has been rearranged to more accurately collect information most commonly known to callers.

A major update of Protocol 131: Traffic/Transportation Incident (Crash) reduces the number of Key Questions by categorizing incidents into either Low Mechanism or High Mechanism and tailoring the interrogation to match either situation.

Changes to Protocol 105: Animal and Protocol 113: Disturbance/Nuisance also reflect the goal of eliminating unnecessary caller interrogation based on the sub-chief complaint chosen, and providing a more sensible Key Question pathway.

A Key Question to Protocol 135: Weapons/Firearms, “Have shots been fired?,” has been revised with two new sub-questions designed to gather more information if the caller has heard shots but didn’t see who fired them.

ProQA® Paramount software is the exclusive operational system for PPDS v4.2.

These changes help decrease calltaking times, increase accuracy and efficiency, and enhance the user experience. For more information about ProQA Paramount or PPDS v4.2, go to http://www.prioritydispatch.net or email epd.standards@emergencydispatch.org

September 24, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 363-9127 ext. 116
kris.berg@emergencydispatch.org

The International Academies of Emergency Dispatch® (IAED™) announces the release of a new version of the Fire Protocol Dispatch System (FPDS®).

Version 6 gives emergency fire dispatchers (EFDs) the ability to provide lifesaving Pre-Arrival Instructions (PAIs) and Post-Dispatch Instructions (PDIs) covering 26 Chief Complaints, an increase of three protocols since the release of FPDS v.5 in 2009. The new version 6 operates on the Paramount ProQA platform, incorporating all the same options available to MPDS and PPDS users, plus special features dedicated to fire response.

“This is the complete package, a benchmark for fire agencies measuring outcomes and planning improvements to their communication centers,” said Gary Galasso, Deputy Chief for the San Jose Fire Dept., retired, and chair of the IAED Fire Council of Standards. “The release represents proposals from a broad spectrum of users and current standards in fire response and delivery ratings.”

New Chief Complaints highlight Motor Vehicle Collision, Suspicious Package (Letter, Item), and Bomb Threat. The Water Rescue Post-Dispatch Instruction was expanded to include flooding that results in structural collapse or passengers in vehicles trapped by rising water. Other improvements include PDIs for caller in danger – not trapped during Entry Questions, Determinant Suffixes to delineate response and safety in fuel spills, and PDIs for chemical suicide in Protocol 61:HAZMAT.

FPDS v. 6 was developed by the IAED with the field fire expertise of FPDS users; and it reflects current and evolving fire science and standards. The Insurance Standards Organization (ISO), which administers the Public Protection Classification (PPC) program for rating community fire suppression delivery systems, gave the IAED a boost with the addition of points for use of fire dispatch protocols, and requiring both dispatch certification and continuing dispatch education.

“The ISO update, released earlier this year, is a major confirmation of what we’ve been advocating all along in all our protocol systems,” said Jeff Clawson, MD, creator of the fire, law enforcement, and medical protocol dispatch systems used in more than 3,000 communication centers worldwide. “Any protocol system is only as good as the people trained and certified to use it in the way it was planned.”

Since FPDS version 1.0 was released in July 2002, more than 400 agencies have incorporated the protocols into their current standard of dispatch care and practice. The International Academies of Emergency Dispatch® (IAED) is responsible for updating and maintaining the separate protocol dispatch systems for fire, law enforcement, and medical services.

For more information, go to the IAED Web site at www.emergencydispatch.org/

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

NAVIGATOR draws record number to conference in Salt Lake City

The 2013 U.S. NAVIGATOR lived up to its billing as both a gathering and a place “Different by Nature,” attracting attendees from 13 countries to Salt Lake City where the seeds of the International Academies of Emergency Dispatch® (IAED™) first rooted.

April 17–19 were three days of natural habitat for a record 1,329 attendees who had traveled from as far away “as the land down under the land down under”—Tasmania—to the most diverse selection of workshops, continuing education, and the widest array of emergency services vendors.

Conference-goers also got a taste of Utah’s famous outdoors indoors during “The Big Adventure” get-together the first night that featured requisites for any decent campsite—barbecue fare, live music, tents, lanterns, and a campfire. 

Conference-goers said they felt an unusually strong sense of community this year. Some said they felt recharged and uplifted. A group from Long Island, N.Y., said the conference had been as inspirational as the purple mountain majesties of the Wasatch Front that lie directly to the east of downtown.

The largest number ever of NAVIGATOR attendees selected from pre-conference classes including the new and timely Active Assailant Workshop and fifteen tracks offered during NAVIGATOR, which included the arcane and always lively (read “sometimes heated”) exchange of ideas at the Q Forum Live workshop.

Inspiration and personal achievement in the workplace and at home were primary themes of the opening and closing ceremonies’ keynoters. Jim Shea, Jr., a 2002 Winter Olympics Gold Medalist in Men’s Skeleton—that’s the event where you slide down a mile-long bobsled run at 80 mph facedown on a sled the size of a cafeteria tray—kicked off the conference during the Opening Session.

Shea, who called skeleton “the moonshine of thrills,” said he achieved gold because he was never satisfied with good enough. “It’s that commitment that helped elevate me. Every time I went down the track I was never satisfied."

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

Dispatcher of the Year gives added meaning to working under stress

EMD John Clark “JC” Ferguson received the Dispatcher of the Year Award at NAVIGATOR 2013 for the reasons listed on the International Academies of Emergency Dispatch’s® (IAED™) nomination form: compliance to protocol, teamwork, initiative to further professionalism and education, and the ability to work well under stress.

There’s also that one requirement posted further down in the selection criteria: a supporting audio file involving a difficult caller, extraordinary circumstance, or positive outcome. As anyone listening to the audio file of Ferguson can say, whoever nominated him certainly knew a remarkable call when he or she heard one. It was stress under fire.

The Austin-Travis County EMS communications center EMD assisted a distraught caller explaining that her spouse had just shot himself while locked in the bedroom closet. Ferguson convinces the woman to open the closet to help the victim and, also, provides Pre-Arrival Instructions (PAI) to control bleeding when the first police officer arrives on scene. Since the victim is breathing, CPR is not administered although the officer follows instructions for opening the man’s airway.

The exceptional care he provides is the hallmark of the call—and his job performance, in general—said IAED Associate Director Carlynn Page, who presented the Dispatcher of the Year Award during the Opening Session on Wednesday, April 17.

“His significant actions to get help for the victim exemplifies the mission of the Academy,” she said.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

 

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

NAVIGATOR honors emergency dispatch experts and leaders

The closing session of NAVIGATOR has evolved into a celebration of emergency dispatch experts and leaders.

At NAVIGATOR 2013, held April 17-19 in Salt Lake City, Brett Patterson received the Dr. Jeff Clawson Leadership Award and the Communications Center Manager (CCM) course graduates walked onto the stage to accept their certificates.

“I am not normally at a loss for words,” said Patterson, the IAED™ Academics & Standards associate and Medical Council of Standards chair. “But it is an incredible honor to be recognized by peers and a very dear friend.”

Patterson was a paramedic transferring into emergency communications when introduced to the Medical Protocol nearly 20 years ago. Patterson was fascinated by the concept of protocol, the rigorous standards, precision, and academic-based corroboration. He gravitated to research, focusing on response configuration and, later, the crafting of the most precise language possible for a protocol system since adopted in 43 countries.

Patterson donated the award’s $500 honorarium to Lap of Love, a network of 50 veterinarians across 16 states established three years ago by one vet in Tampa, Fla., to help in the compassionate care of geriatric pets and end of life decisions.

Gary Bell, operations manager, Dane County (Wis.) Public Safety Communications, represented the 2012 CCM class as recipient of the CCM Leadership Award named in honor of David M. Connolly, Sr., a CCM graduate and supervisor for the Brookline (Mass.) Public Safety Department when he died unexpectedly in October 2011.

Bell said he was honored to represent the class.

“Trust, relationships, and appreciation are the words that immediately come to mind,” he said. “These experiences [shared at CCM] created strong bonds and allowed each one of us to grow personally.”

The International Academies of Emergency Dispatch® (IAED) and Fitch & Associates jointly sponsor CCM.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

May 14, 2013

FOR IMMEDIATE RELEASE
Contact Kris Berg
(+801) 359-6916
kris.berg@emergencydispatch.org

Curriculum experts granted Emeritus honors

Jeff Clawson, M.D., presented International Academies of Emergency Dispatch® (IAED™) curriculum experts Vicki Maguire and Susi Marsan the Academy’s Emeritus Award during the NAVIGATOR conference held April 17-19 in Salt Lake City.

Emeritus certification status was created to recognize those who have contributed to the success, growth, and visibility of the IAED through committee work, programming, outreach, and governance over their careers. This recognizes those dedicated experts who work behind the scenes for IAED, as well as those who have been honored by selection to the College of Fellows or the Academy’s Curriculum and Standards Boards and Councils.

Dr. Clawson, who invented the dispatch protocol system nearly 35 years ago, praised Maguire and Marsan for their contributions.

“They both have been heavily involved in protocols and curriculum and instrumental in leading our various boards,” he said. “They are honored members who have given of their time to advance the goals of the Academy.”

Maguire and Marsan serve on the College of Fellows. Maguire is the Medical Board of Curriculum chair and Marsan is the ETC Board of Curriculum chair. They’ve held numerous other positions during their 25+ years of volunteering their expertise.

Maguire and Marsan said the honor was theirs.

“Protocol has a major impact on people’s lives,” Marsan said. “We share total confidence in the Academy, where it has been, and where it will go from here. It’s at the core of our beliefs.”

In their professional roles, Maguire is the director of communications for American Medical Response (AMR) in Grand Rapids, Mich., and Marsan is training coordinator at Grady Hospital EMS System in Atlanta, Ga.

About NAVIGATOR

The NAVIGATOR conference presents an event relevant to all in police, fire, and medical emergency communications and offers educational sessions, an exhibit hall, pre-conference workshops, special events, and networking opportunities. NAVIGATOR 2014 will take place April 30–May 2 at Disney’s Coronado Springs Resort in Florida.

About the IAED

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide and comprised of four allied academies for medical, fire, and police dispatching and emergency communication nurses. For more information about the IAED, visit www.emergencydispatch.org.

February 19, 2013

IAED logo

FOR IMMEDIATE RELEASE
Contact Kris Berg
(800) 960-6236 ext. 116
kris.berg@emergencydispatch.org

The International Academies of Emergency Dispatch® (IAED™) co-founder Jeff Clawson, M.D., was recently presented awards from two national organizations in recognition of his contributions to Emergency Medical Services (EMS).

Dr. Clawson said he felt very honored by the awards.

“There’s no greater tribute than the respect of your peers for work that has been both personal and rewarding,” he said. “It says we believe in what you do. Your contributions have helped people in need.”

The Dr. Ronald D. Stewart Award from the National Association of EMS Physicians (NAEMSP®) honors an individual or a group making a lasting, major contribution to the EMS community nationally.

IAED Academy Standards Associate Brett Patterson nominated Dr. Clawson based on his tenacity and dedication to EMS through the development of the 9-1-1 Medical Dispatch Protocols now used in 2,861 emergency dispatch centers in 43 countries, including the United States, Canada, United Kingdom, Australia, Austria, Germany, and Brazil.

“The EMD is the principle link between the public caller requesting emergency medical assistance and provides a fundamental role in the first responder, ambulance and paramedic delivery system,” Patterson said. “Dr. Clawson’s dedication to their continued development, especially the initial training and certification of professionals, represents a major contribution to EMS and has saved countless lives.”

Dr. Clawson was also presented the J. Walter Schaefer Memorial Award of Excellence from the American Ambulance Association (AAA). He is only the second individual in the award’s history who does not direct an ambulance service to be so honored. The award recognizes excellence in leadership and dedication to the betterment of EMS nationwide.

The AAA resolution accompanying the award praised Dr. Clawson for having “revolutionized the way that EMS calls are processed and created and the first evidence-based system related to the field of EMS (dispatch protocols).” He is also noted for working “tirelessly to promote high standards in training, education, and a universal emergency protocol, making a difference to countless citizens and emergency responders alike.”

Past AAA President J. Walter Schaefer (1979-1981) founded the first air ambulance service in the U.S. in 1947.

The IAED is an international organization headquartered in Salt Lake City created in 1988 as a standard-setting organization for the field of emergency medical dispatch. IAED has occupies two roles: one as a membership-driven association for the professional recognition of dispatchers and, the other, as an Academy that develops and maintains fire, police, and medical dispatch protocols and curriculum for member use in response to emergency calls for help.