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Benefits of Certification

Certification by the International Academies of Emergency Dispatch® (IAED™) attests to the specific and highly specialized knowledge, skills, and attributes of emergency telecommunicators, dispatchers, mentors, quality assurance/quality improvement specialists, and instructors. It is an objective, measurable process for determining and validating the competency of individuals serving as lifelines for people needing emergency services.

Certification has far-reaching benefits. It promotes continuing excellence. It benefits the individuals who become certified by keeping them abreast of the latest developments in emergency telecommunication and makes continuing dispatch education (CDE) a priority. Certified individuals not only maintain their competence to practice, but also increase their professional pride, achievement, and self-confidence.

Certification is a validation of the holder’s competence to peers, employers, administrators, state and local government officials, and the public served. Certification and the continuing education required to maintain certification contribute to the creation of an environment of professionalism, excellence in customer care, and a culture of retention—a critical issue for all employers. Certification advances the profession by both encouraging and recognizing professional achievement. Certification also demonstrates that emergency communication centers have employed the most skilled and knowledgeable emergency telecommunicators and dispatchers.

IAED certification as an Emergency Medical Dispatcher is required to utilize the Medical Priority Dispatch System™ (MPDS®), IAED certification as an Emergency Fire Dispatcher is required to utilize the Fire Priority Dispatch System™ (FPDS®), and IAED certification as an Emergency Police Dispatcher is required to utilize the Police Priority Dispatch System™ (PPDS®).

In summary, certification by the IAED:

  • Is required to utilize any of the IAED Priority Dispatch Systems™
  • Meets the needs of employers, practitioners, and the public by identifying and formally validating individuals with specific knowledge and skills
  • Protects the public and responders served
  • Creates a professional environment of customer service and patient care excellence
  • Assures the public served that telecommunication professionals have met standards of care and practice for Emergency Telecommunication (ETC), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), and Emergency Police Dispatch (EPD)
  • Demonstrates an individual’s commitment to a profession and to lifelong learning
  • Provides individuals with a sense of pride and professional accomplishment